Q: Is it safe to purchase online with my Credit or Debit Card?
A: Absolutely. Our secure online ordering system is fully encrypted, and your credit card information is treated with the utmost caution. We only keep your card information on file for a month or less, and we securely remove all card histories.
Q: Do you carry a specific color/size/style?
A: All of the items we carry are on our online site. Take a look through the different collections to find what you are looking for, or, you can search by scrub tops, scrub pants, tall scrubs, and petite scrubs. If you have trouble finding a certain item, feel free to call customer service at (972) 219-5328 and a representative can assist you.
Q: How do I know my size?
A: Please click here for our size charts.
Q: How can I tell if the item I am purchasing is in stock?
A: Our website checks stock with the manufacturer’s warehouses multiple times a day. Therefore if an item is in stock, the website will allow you to put the item in your shopping cart. If an item is not in stock you will receive an error message explaining the ‘out of stock’ situation and provides you with a contact number to call and speak to a representative.
Q: Do you offer group purchase prices or wholesale discounts?
A: We do offer group discounts. Please contact us at (972) 219-5328 before placing orders over $500 for group discount rates, which vary by size. Unfortunately, we cannot offer retroactive discounts for group purchases, so please make sure to get in touch with us before you place your order!
Q: What forms of payment do you accept? Can I send you a check?
A: We accept American Express, Visa, Mastercard, Discover and PayPal. Unfortunately, at this time, we cannot accept any other forms of payment, including checks, money orders or credit based purchase orders.
Q: I changed my mind, can I change or cancel my order?
A: Thanks to our lightning fast order processing technology, your order will be at the manufacturer moments after you place it so please make sure to check your styles and sizes!
Q: What are your shipping costs?
A: UPS Ground Shipping costs $8.95, flat rate, unless your order totals 100 dollars or more. UPS 2nd Day Air costs $24.95 flat rate, regardless of how many items you order. For more information on shipping and delivery times, please check the shipping and delivery section on the Order Information Page.
Q: My shipping costs are $13.95 or $18.95, why?
A: When you order from MyNursingUniforms.com, the items are shipped directly to you from the manufacturers’ warehouses. If multiple manufacturers are involved, there is a $5.00 charge for each additional manufacturer. Landau and Urbane ship from the same warehouse. Cherokee & BabyPhat ship from the same warehouse as well. Ordering over 100 dollars will eliminate all UPS ground shipping costs AND multiple manufacturer surcharges. 2nd Day Air Orders involving multiple manufacturers will incur an additional $10.00 handling charge per addtional manufacturer.
Q: Your ad says you offer free shipping! How do I qualify?
A: We do offer free UPS Ground shipping on all orders over $100! Just make sure your order totals over $100 before shipping, and select UPS Ground. You will not be charged. 2nd Day Air Orders over 100 dollars are only charged $15.95 shipping.
Q: Will you ship to my PO box or Military APO/FPO address?
A: Unfortunately UPS does not ship to PO Boxes or Military APO/FPO addresses. All orders submitted with PO Boxes are subject to a re-route or cancellation fee of $8.95.
Q: What if I entered the wrong shipping address?
A: Fortunately we can still re-route your package to the correct shipping address. Please note that all address changes, intercepts, and re-routes will be charged a fee of $8.95. Refused deliveries will be charged the reroute cost + a $10 non-deliverable fee.
Q: Do you ship to locations outside the 48 continental United States?
A: We apologize, at this time we do not accept any orders from addresses outside the continental 48 States.
Q: How long does it take orders to ship? How long until they are delivered?
A: Orders generally take two to three business days (all weekdays, excepting holidays and weekend days) from the day you order to ship. This includes Second Day Air orders. Once orders have shipped, they can take between 1 and 6 business days to ship using UPS Ground, and 2 days using UPS Second Day Air.
Q: How can I track my Order?
A: Once your order ships, you will be emailed with a UPS Tracking Number or you can visit the Order Status portion of our website. You can use this number on www.UPS.com. Since orders take 2 to 3 business days to ship, you may not receive a tracking number for a few days after you order, especially if you order directly before, or during, a weekend. Please be patient. If you have not received a tracking number for more than 5 business days after you placed your order, please contact us and we will be happy to help you get your number.
Q: I ordered 2nd Day Air. More than 2 days have passed and I still don't have my package. Why?
A: UPS Second Day Air refers to the shipping method, and your items will be delivered to you within 2 business days of when they are sent out from our warehouse. We do still require 2 to 3 business days from the date of purchase in order to ship your items, so in total, your order should arrive in 4 to 5 business days. If you have not received your UPS Second Day Air purchase after 5 business days, please contact us and we will be happy to help.
Q: I ordered several items, but I did not receive all of them in my shipment. Where are the rest of my items?
A: We make every effort to ship your entire order at the same time if your order consists of items from one manufacturer. If your order consists of items from multiple manufacturers, you will receive a shipment from each manufacturer. Also, if some products are backordered, we don't want to hold up your entire order. We send you the in-stock products right away. We ship the backordered products as soon as they arrive. We'll send you an e-mail confirmation for each package that leaves our warehouse. We will try to email you as soon as possible when we find out that an item is on backorder. For more information on backorders, please see our Order Information Page.
Q: How do I return items from my order?
A: We're happy to accept your return for any reason within 30 days of confirmed delivery, as long as your items still have the tags attached and have not been washed or worn. We do require a return authorization for all returns. Please click here to use our self service return authorizer Please do not return items to the factories they shipped to you from.
Q: I sent some items back to you. Why haven't I received a credit yet?
A: There could be a few reasons. Returns usually take a few days to process and then it can take 5-7 days for your credit card company to credit your account so wait about 2 weeks before you panic. Oh, and make sure you read our return policy!
Q: Do you have a catalog?
A: Currently, we do not offer a catalog. Our amazing selection is available for your viewing on our website 24 hours a day, 7 days a week. We offer items from many manufacturers and they are constantly presenting new and discontinuing older items. We feel a printed catalog would be partially obsolete before being delivered to our customers.
Q: Do you charge sales tax?
A: MyNursingUniforms.com does not currently charge sales tax in any state except Texas. The current tax rate applied to all Texas orders is 8.25%.
Q: I've written to customer support, but I haven't received a response! Why?
A: This could be for a few reasons. Customer Support usually responds within 24 hours but sometimes may take up to 72 hours or you may contact us via telephone at 972-219-5328 between the hours of 9am to 5pm central time, Monday through Friday. If you emailed please add info@mynursinguniforms.com to your address book and check your junk mail folder!
Q: I want to call you, but I can't find a phone number. How can I reach you?
A: Our initial form of contact is through email, however our customer service phone number is (972) 219-5328. We are available weekdays from 9am to 5pm central time.
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"With other orders to other uniform shops, I have had to wait 2-3 weeks to receive merchandise. Imagine my surprise when my order from My Nursing Uniforms arrived 2-3 days after I ordered! Wonderful service!" - D. Herford, LA
"This was a great place to buy my scrubs. The quality is high, the fit true and endless variety. I will be shopping here whenever I need ANY medical clothing/gear they sell." - L. Sorbet, UT
"They have great selection with unbeatable prices. I will continue to use this site for more uniform purchases." - M. Martin, CA
"Loved my purchase! Price was fair, shipping was fast, and excellent customer service. I plan on shopping at My Nursing Uniforms again. Thank you!" - C. Roberts, MS
"I thought mynursinguniforms.com was great. I have told my co-workers and friends about mynursinguniforms.com. I have also told them that they price match. Thanks again for a great experience." - B. Hyche, AL
"The website was easy to navigate and checkout was reasonably painless for a first time user. There were a wide range of sizes and styles. My uniforms arrived in good shape within about a week." - P. Mattocks, NC
"Absolutely awesome vendor. Excellent communication. I will definitely use MyNursingUniforms for the rest of my scrub needs!" - P. Evans, TN
"This was my second purchase and it was the same excellent quality, ease of ordering, and speed of delivery. I highly recommend shopping here." - E. Rowin, NJ
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- The Experts for Dickies, Urbane, Landau, Cherokee, and more Discounting the most fashionable lines of uniforms everyday. Its what we do!
- Lowest Prices Guaranteed We pride ourselves on offering you the lowest prices anywhere online.
- Free Shipping On every order over $100! (Excluding Alaska and Hawaii)
- The Latest Styles Pre-order styles for the upcoming season and be the first to wear them!
- Unbeatable Selection We have an extensive collection ranging from affordable and cheap scrubs, to the latest styles.
- 100% Satisfaction Guarantee If you're not satisfied with any item, return it for an exchange or full refund of the purchase price.
- No "Restocking" fees!
- Superior Customer Service Have a question? Check our Order Info page or just email us!
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