Frequently Asked Questions
Click here if you're wondering things like What are your shipping costs? or Do you ship to locations outside the 48 continental United States?
Returns & Exchanges
Click here if you're wondering things like I received my order and an item was damaged, what should I do? or How do I request a return or exchange?
Click here if you're wondering things like Do you carry a specific color/size/style? or How can I tell if the item I am purchasing is in stock?
- How do I track my order?
- What if I need to cancel or modify my order?
- I ordered several items, but I did not receive all of them in my shipment. Where are the rest of my items?
- Do you offer group purchase prices or wholesale discounts?
- What forms of payment do you accept?
- How can I track my Order?
- What is the 100% Price Protection Program?
- How do I contact My Nursing Uniforms to redeem the Price Protection Guarantee?
- Do you charge sales tax?
- I've written to customer support, but I haven't received a response! Why?
How do I track my order?
Once your order ships, you will be emailed tracking informaiton or you can visit the Order Status portion of our website if you created an account to check for updates.
What if I need to cancel or modify my order?
Please carefully check your quantities, sizes, and colors before placing your order. Remember that most in stock items will ship the same day. If you need to cancel or change an order, please email email@example.com as soon as possible with your request. We may not be able to cancel or modify your order before its processed. Cancellation or change of an order may involve return of merchandise or additional shipments.
I ordered several items, but I did not receive all of them in my shipment. Where are the rest of my items?
We make every effort to ship your entire order at the same time. If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method, so as not to delay your entire order. If you have ordered multiple items for international delivery, the order will not ship until the entire order is fulfilled.
Do you offer group purchase prices or wholesale discounts?
Please contact us at firstname.lastname@example.org to discuss your group purchasing needs and pricing. Our expert can assist you with special requests, confirm stock availability, colors, sizing, etc. before placing your order.
What forms of payment do you accept?
We accept PayPal, Visa, MasterCard, American Express and Discover. We do not accept checks, money orders or mail in orders.
How can I track my Order?
Once your order ships, you will be emailed tracking information or you can visit the Order Status portion of our website if you created an account to check for updates.
What is the 100% Price Protection Program?
We guarantee our prices are the lowest on the products we offer. If you purchase an item from MyNursingUniforms.com and, within 30 days or your purchase, you find the same item at an authorized retailer for a lower price, we will refund the difference.
The item for comparison must be exactly the same style, color and size and you must be able to order the product. The item for comparison must be new and factory sealed. We will not match the price of a reconditioned or refurbished item. Pricing on items included in clearance, closeout or liquidation sales do not qualify for the price match guarantee policy. If you use a coupon at another retailerís site, the price after applying the coupon is valid for comparison, as long as the product is specifically included in the coupon offer. The price guarantee applies to the product prices advertised by My Nursing Uniforms and other authorized retailers excluding tax, shipping and handling charges. An authorized retailer is any United States based retailer who is authorized by the vendor to sell new, factory-sealed product in the USA. The web site should have a .com or .net or .USA in the title.
We will apply the credit back to the credit card used on your purchase, or to your PayPal account if you paid via PayPal. Please allow 14 days for processing.
How do I contact My Nursing Uniforms to redeem the Price Protection Guarantee?
Contact us via e-mail (email@example.com) within 30 calendar days of your purchase.
You will need to provide:
- The date of your order and your order number.
For prices advertised online, please provide one of the following:
- A screenshot of the product page from another authorized retailer's site with the advertised retail price.
- A screenshot of the shopping cart with the product you want matched that specifies color, size, and availability and shows the URL of the page.
For prices advertised in print, please provide the following:
- An image of the advertisement showing the retail price.
Do you charge sales tax?
MyNursingUniforms.com applies sales tax to California (9%) and Missouri (7.725%) orders.
I've written to customer support, but I haven't received a response! Why?
Please add firstname.lastname@example.org to your accepted email address book and check your junk/spam folder for responses as your response may be filed in spam or deleted due to your computer's personalized spam blocker settings!
- What are your shipping costs?
- Your ad says you offer free shipping! How do I qualify?
- Will you ship to my PO box or Military APO/FPO address?
- Do you ship to locations outside the 48 continental United States?
- How long does it take orders to ship? How long until they are delivered?
What are your shipping costs?
We ship via FedEx SmartPost at a flat rate of $9.95 for orders under $50.00 and a flat rate of $14.95 for orders over $50.00 (unless your total is $99.00 or more and your qualify for the standard ground free shipping).
Your ad says you offer free shipping! How do I qualify?
We do offer free shipping via FedEx SmartPost on all orders over $99.00! Just make sure your order totals over $99.00 before shipping, and you will not be charged shipping fees.
Will you ship to my PO box or Military APO/FPO address?
Packages to P.O. Box addresses are sent via FedEx SmartPost. Packages to APO/FPO addresses are sent via USPS Priority Mail.
Do you ship to locations outside the 48 continental United States?
We apologize, at this time we do not accept any orders from addresses outside of the continental United States. Currently we only ship within the contiguous U.S. States.
How long does it take orders to ship? How long until they are delivered?
In stock items ordered before 3PM ET Monday-Friday (excluding holidays) will ship the same day! Your order should arrive within 1 to 8 business days.
Returns & Exchanges
- I received my order and an item was damaged, what should I do?
- How do I request a return or exchange?
I received my order and an item was damaged, what should I do?
Please notify us within 7 business days via email at email@example.com and provide details including the order# and explanation of what is damaged so we can determine how to correct the issue for you promptly.
How do I request a return or exchange?
We take pride in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, you can return or exchange any item within 30 days of purchase. We want you to be 100% happy with the nursing uniforms your order from us.
Please note, if an item is sent back to us that is not in original condition (e.g. tags not attached, washed, worn) we cannot accept it for return, and we cannot guarantee that it can be returned to you. Due to hygienic and sanitary reasons, stethoscopes are not returnable once opened.
A Return/Exchange Form containing instructions is printed on the back of the invoice shipped with your order. If you no longer have your invoice, you can print a Return/Exchange Form from the website.
For your convenience, MyNursingUniforms.com encloses a prepaid shipping label with all orders. If you choose to use our self-addressed prepaid label when exchanging an item, a $7.98 charge will be deducted from your refund.
If you choose to use your own packaging please use a trackable service and send your return to:
My Nursing Uniform
3016 Georgia St
Louisana, MO 63353
Please follow the instructions on the back of your order summary and enclose it with the items you are returning or exchanging. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package. If you do not use our prepaid return/exchange label, we suggest you return the package using a courier who will provide proof of delivery. Please do not use the product box as a shipping container. Please allow 14 business days to process your return.
- Do you carry a specific color/size/style?
- How can I tell if the item I am purchasing is in stock?
- Do you have a catalog?
Do you carry a specific color/size/style?
All of the items we carry are on our online site. Take a look through the different collections to find what you are looking for, or use the search tool too look for specific brands, styles or sizes. Contact firstname.lastname@example.org for assistance.
How can I tell if the item I am purchasing is in stock?
If an item is in stock, the website will allow you to put the item in your shopping cart. If an item should sell out before your order is fulfilled, you will be notified by email advising you when the item is expected to return to stock. You will be given the option to wait for the item to ship or cancel/refund that item from your order. Be advised an out of stock item will not hold up the rest of your order. All other stock items on your order will process and ship.
Do you have a catalog?
Currently, we do not offer a catalog. Our amazing selection is available for your viewing on our website 24 hours a day, 7 days a week. We offer items from many manufacturers and they are constantly presenting new and discontinuing older items. We feel a printed catalog would be partially obsolete before being delivered to our customers.