My Nursing Uniforms - Frequently Asked Questions

Q: Is it safe to purchase online with my Credit or Debit Card?

A: Absolutely!! Our secure online ordering system is fully encrypted, and your credit card information is treated with the utmost caution. If an order is received and the billing address doesn't match the credit card we contact the customer to correct the information and make sure they authorized the purchase. If the billing address doesn't match the card the order is not processed and will be canceled within 5 business days if the customer does not reply to correct the information. This helps protect your credit card from unauthorized purchases. We only keep your card information on file for up to 30 days and we securely remove all credit card histories.

Q: Do you carry a specific color/size/style?

A: All of the items we carry are on our online site. Take a look through the different collections to find what you are looking for, or, you can search by scrub tops, scrub pants, tall scrubs, and petite scrubs. If you have trouble finding a certain item, feel free to contact customer service at info@mynursinguniforms.com for assistance.

Q: How do I know my size?

A: Please click here for our size charts for a guide to find a fit closest to your measurements.

Q: How can I tell if the item I am purchasing is in stock?

A: Our website checks stock with the manufacturer’s warehouses multiple times a day. Therefore if an item is in stock, the website will allow you to put the item in your shopping cart. If an item should sell out before your order is fulfilled in the warehouse you will be notified by email advising you when the item is expected to return to stock and given the option to wait for the item to ship or cancel/refund that item from your order. Be advised an out of stock item will not hold up the rest of your order. All other stock items on your order will process and ship.

Q: Do you offer group purchase prices or wholesale discounts?

A: We do offer a 10% group sales discount on orders of $500.00 or more. You can use coupon code GROUPSALES at the checkout to apply the discount to your order. Please don't hesitate to contact us at groupsales@mynursinguniforms.com if you would like our group sales expert to assist you with special requests, confirm stock availability, colors, sizing, etc. before placing your order.

Q: What forms of payment do you accept? Can I send you a check?

A: We accept Visa, MasterCard, Discover, American Express and PayPal. We do not accept checks, money orders or mail in orders.

Q: I changed my mind, can I change or cancel my order?

A: Thanks to our lightning fast order processing technology, your order will be at the manufacturer moments after you place it so please make sure to check your styles, sizes, colors, etc. before submitting your order. Because once it is in the manufacturer's hands it is out of ours and no changes or cancellations can be made.

Q: What are your shipping costs?

A: We offer standard UPS Ground shipping at a flat rate of $9.95 for orders under $50.00 and a flat rate of $14.95 for orders over $50.00 (unless your total is $99.00 or more and you qualify for the standard ground free shipping). Please be advised that UPS does not ship to PO Box addresses so a physical street address for shipping is required for proper delivery. We also have free standard UPS Ground shipping on orders of $99.00 or more. For more information on shipping and delivery times, please check the shipping and delivery section on the Order Information Page.

Q: Your ad says you offer free shipping! How do I qualify?

A: We do offer free UPS Ground shipping on all orders over $99.00! Just make sure your order totals over $99.00 before shipping, and you will not be charged shipping fees.

Q: Will you ship to my PO box or Military APO/FPO address?

A: Unfortunately UPS Ground shipping is all we offer at this time and they do not ship to PO Boxes or Military APO/FPO addresses. Orders submitted with PO Box addresses for shipping may result in the package being returned undeliverable. Should this occur you have the option to have the package reshipped to a physical street address for an additional $9.95 or $14.95 depending on your order total as a reshipping fee or we can cancel/refund the order once it is received back to our warehouse minus a 20% restocking fee.

Q: What if I entered the wrong shipping address?

A: If we are notified early enough we may be able to have UPS re-route the package to the correct address. Please note that all address changes, intercepts, and re-routes through UPS will incur a $17.00 address correction fee that will be applied to the credit card used on your order (if PayPal is used we will require credit card information to charge this fee as we can not apply it to PayPal). Or we can wait for the package to be returned as undeliverable, then you have the option to have the package reshipped to a physical street address for an additional $9.95 or $14.95 depending on your order total as a reshipping fee or we can cancel/refund the order once it is received back to our warehouse minus a 20% restocking fee.

Q: Do you ship to locations outside the 48 continental United States?

A: We apologize, at this time we do not accept any orders from addresses outside of the U.S. States. Currently we can only accept orders with U.S. issued credit cards and we only ship within the contiguous U.S. States.

Q: How long does it take orders to ship? How long until they are delivered?

A: Orders can generally take 1-3 business days for processing (business days do not include holidays or weekends) from the day you place your order to when it ships. Once orders have shipped, they can take an additional 1 to 6 business days to arrive using UPS Ground shipping. UPS Ground is not a guaranteed delivery service and we can not offer an exact date for arrival on packages. Be advised that weather conditions can always play a role in how long a package takes to arrive and is out of the shipper's control.

Q: How can I track my Order?

A: Once your order ships, you will be emailed with a UPS Tracking Number or you can visit the Order Status portion of our website if you created an account to check for updates. Once you are emailed your tracking # you can also visit www.UPS.com and enter your tracking # for an order status update. Since orders take 2 to 3 business days to ship, you may not receive a tracking number for a few days after you order, especially if you order directly before, or during, a weekend/holiday as orders are not processed for shipping on weekends/holidays. Please be patient. If you have not received a tracking number for more than 5 business days after you place your order, please contact us at info@mynursinguniforms.com and we will be happy to help you acquire your tracking information.

Q: I received my order and an item is damaged, what should I do?

A: Please notify us within 7 business days via email at info@mynursinguniforms.com and provide details including the style#, description, size color and what is damaged so we can determine how to correct the issue for you promptly.

Q: I ordered several items, but I did not receive all of them in my shipment. Where are the rest of my items?

A: We make every effort to ship your entire order at the same time if your order consists of items from one manufacturer. If your order consists of items from multiple manufacturers, you will receive a shipment from each manufacturer. Also, if some products are back ordered or discontinued we don't want to hold up your entire order. We send you the in-stock products right away. We ship the back ordered products as soon as they arrive. We'll send you an e-mail confirmation for each package that leaves our warehouse. We will try to email you as soon as possible when we find out that an item is on back order. For more information on back orders, please see our Order Information Page.

Q: How do I request an exchange?

A: Sorry, we are unable to process item-for-item exchanges due to the fact that when customers place their order with us, we import the order immediately to the manufacturer's shipping system and all orders ship directly from there. If you are in need of new or different sized items, please place a new order on our website and once your returned items are processed, your refund will be credited back to the payment source used (shipping charges are not refundable) as long as the items meet our return policy requirements.

Q: How do I return items from my order?

A: We're happy to accept your return for any reason within 30 days of the confirmed delivery date, as long as your items still have the tags attached and have not been washed or worn. We do require a return authorization for all returns. Please click here to use our self service return authorization link or click on the "Request A Return" tab along the bottom of each page. Please do not return items to the manufacturer, we ask that you follow the return instructions provided on the return authorization link to make sure your return is received and refunded properly.

Q: I sent some items back to you. Why haven't I received a credit yet?

A: Returns are typically processed in the order they are received. We appreciate your patience and ask that you allow approximately 2-3 weeks before you begin to panic. If you email us at info@mynursinguniforms.com with your RA# and the return tracking number used to send us the package we can inquire with the returns department on the current status of your package. Oh, and make sure you read our return policy!

Q: Do you have a catalog?

A: Currently, we do not offer a catalog. Our amazing selection is available for your viewing on our website 24 hours a day, 7 days a week. We offer items from many manufacturers and they are constantly presenting new and discontinuing older items. We feel a printed catalog would be partially obsolete before being delivered to our customers.

Q: Do you charge sales tax?

A: MyNursingUniforms.com does not currently charge sales tax in any state except Texas. The current tax rate applied to all Texas orders is 8.25%.

Q: I've written to customer support, but I haven't received a response! Why?

A: Customer Support is available Monday-Friday and usually responds within 24 hours to inquiries based upon the order they are received, but sometimes responses may take up to 72 hours depending on what day or time the request was submitted taking into consideration weekends, holidays, etc. Also, please add info@mynursinguniforms.com to your accepted email address book and check your junk/spam folder for responses as your response may be filed in spam or deleted due to your computer's personalized spam blocker settings!