Q: Is it safe to purchase online with my Credit or Debit Card?
A: Absolutely. Our secure online ordering system is fully encrypted, and your credit card information is treated with the utmost caution. We only keep your card information on file for a month or less, and we securely remove all card histories.
Q: Do you carry a specific color/size/style?
A: All of the items we carry are on our online site. Take a look through the different collections to find what you are looking for, or, you can search by scrub tops, scrub pants, tall scrubs, and petite scrubs. If you have trouble finding a certain item, feel free to use our Contact Us form, and ask us to help you!
Q: How do I know my size?
A: Check our size chart at http://www.mynursinguniforms.com/size-chart.html. You should be able to find accurate size information for all of our items. If you have additional questions, you are welcome to contact us.
Q: How can I tell if the item I am purchasing is in stock?
A: Just email us before placing your order and we can let you know if the style, color, and size item you'd like to purchase is in stock and available to ship. We will occasionally allow customers to order backordered or out of stock items, especially if we expect them back in stock shortly. If you'd like to be certain that your peices will ship right away, just ask us before you order!
Q: Do you offer group purchase prices or wholesale discounts?
A: We do offer group discounts. Please contact us before placing orders over $500 for group discount rates, which vary by size. Unfortunately, we cannot offer retroactive discounts for group purchases, so please make sure to get in touch with us before you place your order!
Q: What forms of payment do you accept? Can I send you a check?
A: We accept Mastercard and Visa. Unfortunately, at this time, we cannot accept any other forms of payment, including checks, money orders, or PayPal.
Q: I changed my mind, can I change or cancel my order?
A: Thanks to our lightning fast order processing technology, your order will be at the manufacturer moments after you place it so please make sure to check your styles and sizes!
Q: What are your shipping costs?
A: UPS Ground Shipping costs $8.95, flat rate, regardless of how many items you order. UPS 2nd Day Air costs $22.95 flat rate, regardless of how many items you order. For more information on shipping and delivery times, please check the shipping and delivery section on the Order Information Page.
Q: Your ad says you offer free shipping! How do I qualify?
A: We do offer free UPS Ground shipping on all orders over $100! Just make sure your order totals over $100 before shipping, and select UPS Ground. You will not be charged.
Q: Will you ship to my PO box or Military APO/FPO address?
A: We regret that we are unable to ship to PO Boxes or Military APO/FPO Addresses at this time. We apologize for any inconvenience.
Q: Do you ship to locations outside the 48 continental United States?
A: We apologize, at this time we do not accept any orders from addresses outside the continental 48 States.
Q: How long does it take orders to ship? How long until they are delivered?
A: Orders generally take two to three business days (all weekdays, excepting holidays and weekend days) from the day you order to ship. This includes Second Day Air orders. Once orders have shipped, they can take between 1 and 6 business days to ship using UPS Ground, and 2 days using UPS Second Day Air.
Q: How can I track my Order?
A: Once your order ships, you will be emailed with a UPS Tracking Number. You can use this number on www.UPS.com. Since orders take 2 to 3 business days to ship, you may not receive a tracking number for a few days after you order, especially if you order directly before, or during, a weekend. Please be patient. If you have not received a tracking number for more than 5 business days after you placed your order, please contact us and we will be happy to help you get your number.
Q: I ordered 2nd Day Air. More than 2 days have passed and I still don't have my package. Why?
A: UPS Second Day Air refers to the shipping method, and your items will be delivered to you within 2 business days of when they are sent out from our warehouse. We do still require 2 to 3 business days from the date of purchase in order to ship your items, so in total, your order should arrive in 4 to 5 business days. If you have not received your UPS Second Day Air purchase after 5 business days, please contact us and we will be happy to help.
Q: I ordered several items, but I did not receive all of them in my shipment. Where are the rest of my items?
A: We make every effort to ship your entire order at the same time. But if some products are backordered, we don't want to hold up your entire order. We send you the in-stock products right away. We ship the backordered products as soon as they arrive. We'll send you an e-mail confirmation for each package that leaves our warehouse. We will try to email you as soon as possible when we find out that an item is on backorder. For more information on backorders, please see our Order Information Page.
Q: How do I return items from my order?
A: We're happy to accept your return for any reason, as long as your items still have the tags attached and have not been worn. We do require a return authorization for all returns. Please see our return policy on the Order Information page, http://www.mynursinguniforms.com/order-info.html for complete return instructions.
Q: I sent some items back to you. Why haven't I received a credit yet?
A: There could be a few reasons. Returns usually take a few days to process and then it can take 5-7 days for your credit card company to credit your account so wait about 2 weeks before you panic. Oh, and make sure you read our return policy!
Q: Do you have a catalog?
A: We do not have a catalog available for mailing at this time. All of our items are available for your viewing on our website, and we hope you will take advantage of our huge selection online!
Q: Do you charge sales tax?
A: MyNursingUniforms.com does not currently charge sales tax. We are located in the sales tax free state of Delaware, which makes it possible for us to pass great prices and low taxes on to you.
Q: I've written to customer support, but I haven't received a response! Why?
A: This could be for a few reasons. Customer Support usually responds within 24 hours but sometimes may take up to 72 hours. Also, make sure you add info@mynursinguniforms.com to your address book and check your junk mail folder!
Q: I want to call you, but I can't find a phone number. How can I reach you?
A: Our initial form of contact is through email. This is a website after all! Yes, we do own phones and yes, our customer service people have them. Once you place your order you'll receive the number. This helps us provide you The Lowest Prices Online, Guaranteed.
"I clicked my way through the order process and the merchandise arrived as promised. I couldnt ask for more than having what I wanted, when I was looking for it and for a fair price." - P. Nanez, TX
"This is my second time ordering from My Nursing Uniforms. I truly have enjoyed the products, service, and especially the delivery they provide. Excellent web site to visit and buy from. I ordered and within two days I already had my order, now that was quick. Love it!!!" - T. Biscoe, TX
"Delivery was fast, and customer service is great, and they respond to your e-mails. I really enjoyed shopping with them and definately will be ordering again." - D. Fearson, FL
"I am a repeat customer, very satisfied, and I fully intend to return again; brick and mortar stores locally have zero selection, comparatively. The Dickies collection is up to the minute and the color availability is matchless anywhere I have looked. Highly recommended!" - D. Palmer, PA
"It arrived just in time for my pinning ceremony which I was so grateful. I looked evrywhere for the new Dickies dress, but no one had it and most said the new line wasnt even out yet. So I was extremely happy to have gotten it through you. Everyone complimented me on my dress and how professional I looked. Thank you!" - R. Kramer, FL
"Purchase was a snap!! Customer Service could not be any better! Communication was better than any merchant I have ever done business with! This merchant is an A!" - G. Scafer, FL
"Fast shipment, fast e-mail response, would do business with again!" - M. Barger, AL
"Everything was great. Shipping was fast and the items shipped were exactly what I ordered. Great price and very reliable. Will definitely shop here again!!" - C. Cohen, FL
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